At Tiger Family, we are committed to ensuring your satisfaction even after your purchase. Our After Sales Service includes:
1. Customer Support : Our dedicated customer service team is available to assist you with any questions or concerns you may have about your product.
2.Returns and Exchanges: If you experience any issues with your product, please refer to our return policy for guidance on how to initiate a return or exchange.
3. Warranty Claims: If your product is covered under warranty and you encounter any faults, please contact us +6019-620 2260 with your invoice number and details of the issue.
4.Feedback and Suggestions: We value your feedback! If you have suggestions or comments about your experience, please share them with us, as we continually strive to improve our services.
For any after-sales inquiries, please do not hesitate to reach out via WhatsApp or email. Thank you for choosing Tiger Family!
Online Return & Exchange Policy
Tiger Family Malaysia , will try the best strive to ensure complete customer satisfaction with every purchase. If you receive a damaged, defective, or incorrect item, we offer a straightforward exchange process under the following terms:
1. Reporting an Issue
If your product arrives damaged or faulty, please let us know within 48 hours of receiving it.
To initiate your return, please send the following information via WhatsApp to Tiger Family Customer Service:
- - Your Invoice Number (from the order confirmation)
- - Clear photos or videos of the damaged or faulty item
Please remember that we cannot accept returns without prior approval.
2. Exchange Conditions
To return your item, please ensure it is unused, in its original condition, and includes all tags, packaging, and accessories.
Keep in mind that you'll be responsible for the return shipping costs.
Once we receive and inspect your return, we'll take care of your exchange.
3. Processing Time
Once your return is approved, please allow up to 7 business days for us to arrange the exchange delivery. Thank you for your patience!
For any questions or assistance, contact us:
Email: [email protected]
WhatsApp: 019-620 2260 (Mon–Fri, 10AM–6PM)
We appreciate your understanding and cooperation. Our goal is to resolve any issues promptly and ensure you have a positive shopping experience with us.
